Detach and reattach the Type Cover or Keyboard If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.įor more info and a video see Force a shut down and restart your Surface. Then press and hold the power button for 20 seconds. Select Start > Power > Shut down and wait a moment for your Surface to shut down.
To try to resolve these issues, you can begin by following the steps below to force a restart, detach and reattach the Type Cover or Keyboard, get the latest updates, or confirm connectivity.
First steps if your Surface Type Cover or Keyboard doesn't work Goes back and forth between working and not working
You may see that the Keyboard or Type Cover:ĭoesn't appear to connect and doesn't respond at allĪppears to disconnect or stop responding randomly Having trouble with your Surface Device Keyboard, Surface Pro/Go Type Cover, or Surface Pro Keyboard?
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